Complaints Policy
We value feedback and are committed to listening, responding fairly, and resolving issues in a respectful and timely manner wherever possible.
Next review: November 2026Annual review
Our aims
- Provide a clear complaints procedure.
- Encourage concerns to be raised early.
- Resolve issues fairly and respectfully.
- Ensure complaints are taken seriously.
- Improve the quality of provision through feedback.
Formal complaints
If a concern cannot be resolved informally, a formal complaint may be made in writing, by email, or verbally where necessary. It should include the nature of the complaint, relevant dates or details, and the outcome being sought where appropriate.
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